Post by account_disabled on Mar 10, 2024 5:41:50 GMT -5
The Covid-19 pandemic has ignited demand from businesses and consumers for Artificial Intelligence (AI)-based solutions to enhance the customer experience. Although it seems far away, an estimate from the analysis company Juniper Research suggests that 75% to 90% of queries will be handled by chatbots. The numbers also point to the satisfaction of those who have already started using this AI software. 95% of companies say they are happy with the way chatbots help their business, while 96% of respondents believe they are here to stay. Already 75% of respondents plan to build a chatbot for their business. The data was extracted from the Chatbot Survey 2020 , carried out by MindBowser in partnership with Chatbots Journal. There are several ways to use chatbots in your company's management and service. Next, you will better understand what a chatbot is, the best benefits and how you can use it to boost your e-commerce sales through this technology. Check out! For example, he was interested in a notebook, the bot can offer a headset or a mouse.
These recommendations can be extracted from predefined product combinations, based on specifications or items already visited by the user. 3. Prevent shopping cart abandonment A good strategy to increase your online sales is to set up calls to action in chatbots at specific times. This can be a weapon, for example, against cart abandonment – whose global average rate is around 79%, according to research by SaleCycle Behavioral Marketing in 2018. A chatbot can send reminders and interact with customers who have been on the checkout page for a long time or who have abandoned their cart before. You Brazil Phone Number Data can offer help with payment, information about shipping costs, or a discount coupon. 4. Capturing and qualifying leads Chatbots can work to capture and qualify leads across multiple channels, generating contacts so you can put your marketing strategies into practice. For example, whenever a ChatGuru bot interacts with a user, that user will become a contact within your page. The software may ask for your email, phone number or other information relevant to you.
In this way, the bot is able to act on the qualification of these leads, a method that aims to separate, among the contacts available in its base, those who are most likely to close a deal with your company. By segmenting the prospected audience, you get to know your client better and are able to carry out more effective communication with satisfactory results. 5. 24-hour online presence Expecting your customer service team to be able to immediately respond to every question on your social media profiles is, if not unrealistic, very expensive. With chatbots, like those from ChatGuru, you make yourself available to consumers 24 hours a day, seven days a week. Unlike a person, who can only answer one question at a time, the chatbot can interact with several customers at the same time, providing immediate answers and speeding up the resolution of calls. If the chatbot is unable to understand a question or does not have the necessary resources to respond appropriately, a human professional will be called, leaving your service team to focus on more complex and strategic matters.
These recommendations can be extracted from predefined product combinations, based on specifications or items already visited by the user. 3. Prevent shopping cart abandonment A good strategy to increase your online sales is to set up calls to action in chatbots at specific times. This can be a weapon, for example, against cart abandonment – whose global average rate is around 79%, according to research by SaleCycle Behavioral Marketing in 2018. A chatbot can send reminders and interact with customers who have been on the checkout page for a long time or who have abandoned their cart before. You Brazil Phone Number Data can offer help with payment, information about shipping costs, or a discount coupon. 4. Capturing and qualifying leads Chatbots can work to capture and qualify leads across multiple channels, generating contacts so you can put your marketing strategies into practice. For example, whenever a ChatGuru bot interacts with a user, that user will become a contact within your page. The software may ask for your email, phone number or other information relevant to you.
In this way, the bot is able to act on the qualification of these leads, a method that aims to separate, among the contacts available in its base, those who are most likely to close a deal with your company. By segmenting the prospected audience, you get to know your client better and are able to carry out more effective communication with satisfactory results. 5. 24-hour online presence Expecting your customer service team to be able to immediately respond to every question on your social media profiles is, if not unrealistic, very expensive. With chatbots, like those from ChatGuru, you make yourself available to consumers 24 hours a day, seven days a week. Unlike a person, who can only answer one question at a time, the chatbot can interact with several customers at the same time, providing immediate answers and speeding up the resolution of calls. If the chatbot is unable to understand a question or does not have the necessary resources to respond appropriately, a human professional will be called, leaving your service team to focus on more complex and strategic matters.